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(800) 474-7001 tammy@virtualtech.com

The most important page on your site...your home page.
 

After reading the title of this article your first thought might have been "My home page is more important then my ordering page?". Yes, it is! Let me tell you why.  
Your home page is the first page a potential customer is going to see. If it doesn't grab them and make them want to stay and learn more, then why even have an ordering page?  

Does your home page appeal to your target audience? Often, websites are designed based on the owners likes and dislikes, not for customers.  Place vital information at the very top of the page or "above the fold". When you walk by a newspaper stand what makes you stop and pick up a paper? The headline that is at the top of the page. Do the same with your website. Write, then rewrite, and then rewrite your headline. Your headline or the very first line of your home page should be a show stopper. Don't let it give the visitor a reason to leave. For example, "Do you have back problems?" isn't good because someone could say no and then leave. Instead, "Enjoy each day pain free". Everyone of us has a pain somewhere.  

Offer your visitor something for free. It doesn't have to be a free product or service. Offer them a free subscription to your newsletter or if you have written several articles, collect them into an "E-book" and offer them that.  

Be sure your home page downloads quickly.  If you have some really cool animated graphic that you just have to use, don't put it on the home page. People will generally wait longer for other pages on your site to download.  
Don't place banner ads or links to other websites on your home page. Banner ads only add to the download time and distract your visitors away from your product or service. You have spent a lot of time and money getting that person to your site. Why tempt them to leave? If you feel you have to have banner ads on your site, create a separate page for them.

A common mistake is to try to give the customer too much information on the home page. The home page should serve as an introduction to the rest of the site... not be a site in itself. Focus the copy on the benefits of your product, not about you or your company. You may think it is important, but your clients really don't care that you have been in business for 20 years. They want to know how you are going to solve their problem, make them money, or make them feel good.  

Keep rereading and rewriting your home page. This is a work in progress. The beauty of the Web is that your site can be updated as often as you feel necessary, without printing setup charges or the need to dispose of the 500 copies of literature you still have left from the last printing.

 

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What are my responsibilities regarding customer information stored on my Website?

There are conflicting opinions as to the answer of this question. However, in the opinion of myself and several others I have discussed this with, the "dot com" would have an ethical obligation to inform their customers... not unlike a brick-and-mortar store having their receipts stolen.

Apparently, there is a lawsuit pending about such a breach...not only are the individual customers suing, but Visa Card International as well, since they failed to notify them of the theft of 100K + card numbers... have not heard how this will hold up in court yet.

However, you can take steps to avoid the problem. First of all, any databases containing this information should be kept OFFLINE on a local machine, not on your Web server. Even with them offline, encryption is a must.

It should not be necessary to store credit card information on your Web server for any length of time. Once the order has been processed, the sensitive information should be removed from the server to an offline machine. In fact, several credit card agreements (specifically Discover Card) state that you CANNOT store this information on the server.

SO, the best answer in this case is yes - customers and various agencies WILL hold you liable. What you should be more focused on is taking steps to make sure it doesn't happen.


(920) 954-1923
(800) 474-7001
tammy@virtualtech.com
http://www.virtualtech.com